Search This Blog

Wednesday, March 14, 2007

Forget Quality, It's About Making a Buck

Eugene has a executive health club called the Downtown Athletic Club. I have been a member since 1994, and under the direction of Marty Boozer, the club provided excellent services that provided a great atmosphere for not only 'working out' but also making good business contacts. The facility was kept pristine and all was in great working order.

About a year ago the owner's daughter took over for Mr. Boozer. Since she has taken over, most of the long-time employees have left or been let go, the facilities are decaying and the due have gone up. I have been asking for months for a few basic things to be fixed; a scale, a swimsuit dryer, a water fountain. I'm always told these will be taken care of, but to date, nothing has been done.

The DAC is no longer a prestigious club, it's now on par with other, less costly health clubs in the area. Many long time members are realizing this and are leaving the club. Many of those that remain gripe about the decay.

I find it very sad that this organization has turned its back on quality in order to save a few dollars. I can only believe that if the decay continues, members will continue to leave. New members that join will not stay long. The owners may have a plan in place, but it doesn't seem to favor the membership.

Is it a sign of where America is heading that we will trade quality for a few dollars?

No comments: